The app won't open or crashes frequently

If the app fails to open or crashes frequently, there may be a problem with the app's installation or compatibility with your device. To fix this, try the following steps:

  • Check to make sure that the app is updated to the latest version. If not, update it
  • Restart your device and try opening the app again
  • Uninstall and reinstall the app

 

Videos won't play or buffer

If you experience issues with videos not playing or buffering, there may be an issue with your internet connection or device. Try the following steps:

  • Make sure that your device is connected to a stable internet connection
  • Close other apps that may be running in the background and taking up bandwidth
  • Clear the cache and cookies on your device
  • Restart your device and try playing the video again

 

Sound or subtitles aren't working

If you encounter issues with sound or subtitles not working, there may be an issue with your device's settings or the app's configuration. Try the following steps:

  • Check to make sure that your device's sound is turned on and turned up
  • Restart the app and try playing the video again

 

The app freezes or is slow to respond

If the app freezes or is slow to respond, it may be due to the app's memory usage or a problem with your device's hardware. Try the following steps:

  • Close other apps that may be running in the background and taking up memory
  • Restart your device and try opening the app again
  • If the issue persists, try uninstalling and reinstalling the app

 

If you run into any trouble or you have found these steps didn't help, then please contact our customer service team at support@davinci.tv. In the email please state the device you are using, add a screenshot of issue if possible and let us know the country you are residing in, and we will try our hardest to help you with your issue.